Zawwed زوّد
🔐Privacy Policy 📜Terms & Conditions
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Privacy Policy

Last updated: 22 November 2025
Zawwed زوّد

1. Who we are and scope of this Policy

Zawwed زوّد ("Zawwed", "we", "us", or "our") is a mobile commerce platform that allows users to browse products, add items to cart, place orders, track deliveries, manage loyalty points, and manage their account. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile applications, website, and related services (collectively, the "Services"). By installing, accessing, or using Zawwed, you agree to this Privacy Policy.

2. Information we collect

We collect the following categories of information when you use Zawwed: • Account information: name, phone number, email (if provided), password (stored in encrypted form), and profile details. • Order and transaction data: items ordered, order history, payment method (e.g., cash on delivery or other supported methods), invoice and delivery information. • Delivery addresses and location data: saved delivery addresses, city and area, and optional approximate location to help us show relevant delivery options. • Device and app data: device model, operating system version, app version, language, and basic diagnostic information to improve performance and security. • Usage and analytics data: interactions within the app (such as screens visited, buttons tapped), crash logs, and performance metrics. This may be collected using third-party tools such as Firebase or other analytics providers. • Notifications and messaging: device push token for sending order updates, account alerts, and promotional messages where permitted. We do not knowingly collect personal data from children under the age required by local law. If you believe that a child has provided us data, please contact us so we can take appropriate action.

3. How we use your information

We use your information only for legitimate purposes related to providing and improving Zawwed, including: • To create and manage your account and authenticate your identity. • To process your orders, manage your cart, handle returns or issues, and provide customer support. • To deliver your orders to your saved addresses and keep you informed about delivery status. • To operate loyalty programs, coupons, and promotional offers. • To send important notifications (e.g., account security alerts, order updates). You can manage certain notification preferences in your device or app settings. • To improve app performance, security, and user experience using analytics and crash reports. • To comply with legal obligations and respond to valid requests from authorities. We do not sell your personal information to third parties.

4. Sharing and protecting your data

We may share your information with trusted third parties only in the following situations: • Service providers: delivery partners, payment providers, analytics and notification services (such as Firebase) who help us operate Zawwed. They are required to handle your data securely and only for the purposes we specify. • Legal and safety reasons: when required by applicable law or to protect our rights, users, or the public (for example, to prevent fraud or abuse). Data security: We use technical and organizational measures to protect your information, including encryption in transit (HTTPS) and secure storage of sensitive data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Your choices and rights: Depending on your region, you may have the right to access, update, or delete your personal data, and to withdraw consent where processing is based on consent. You can also request account deletion from within the app or by contacting us. Changes to this Policy: We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where required, notify you within the app or by other means.

Contact

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, you can contact our support team through the in-app Help Center or at our official support email. We will do our best to respond within a reasonable time.

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Terms & Conditions

Last updated: 22 November 2025
Zawwed زوّد

1. Acceptance of terms and eligibility

By installing, accessing, or using the Zawwed زوّد application or any related services ("Zawwed", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the app. You represent that you are legally capable of entering into a binding agreement under the laws applicable in your country, and that you are not prohibited from using our Services under any applicable laws. We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and may notify you within the app. Continued use of Zawwed after changes become effective means you accept the updated Terms.

2. Use of the app and account responsibilities

• Account creation: To place orders and access certain features, you may need to create an account with accurate and complete information. • Confidentiality: You are responsible for keeping your login credentials secure and for all activities that occur under your account. • Acceptable use: You agree not to misuse the app, including by: – Using it for illegal or unauthorized purposes; – Attempting to interfere with the app’s security, servers, or network; – Creating multiple fake accounts or using others’ accounts without permission; – Attempting to reverse engineer, decompile, or extract source code where not allowed by law. • Suspension and termination: We may suspend or terminate access to your account, temporarily or permanently, if we reasonably believe you violated these Terms, engaged in fraudulent or abusive behavior, or for security reasons.

3. Orders, prices, payments, and deliveries

• Product information: We try to display accurate product details, prices, and availability. However, mistakes may occur, and we reserve the right to correct errors, update information, or cancel orders that were based on incorrect data. • Order confirmation: After you place an order, you may receive an in-app and/or SMS/notification confirmation. This confirmation acknowledges that we received your order; it does not guarantee acceptance. We may cancel or adjust an order when required (for example, due to stock issues or pricing errors). • Payment methods: Zawwed may support cash on delivery and/or other payment methods depending on your region. By providing payment information, you confirm that you are authorized to use the chosen payment method. • Delivery: We work with delivery partners to deliver your orders to the address you provide. Estimated delivery times are for convenience only and are not guaranteed. You are responsible for ensuring that your address and contact details are accurate and available for delivery. • Returns, cancellations, and refunds: Our policy for returns, cancellations, and refunds (if available) will be explained inside the app or on our website. Please review that policy before placing an order. • Promotions and loyalty: Coupons, discounts, and loyalty points are subject to specific rules, including validity periods, usage limits, and eligibility. We may modify, suspend, or end promotions or loyalty programs at any time, subject to applicable law.

4. Intellectual property, limitations of liability, and app store terms

• Intellectual property: All content in the app (including text, images, logos, designs, and software) is owned by us or our licensors and is protected by applicable laws. You may not copy, modify, distribute, or create derivative works from our content except as permitted by these Terms or applicable law. • Third-party services: Zawwed may integrate third-party services (such as maps, analytics, or payment processors). Your use of these services may be subject to additional terms and privacy policies from those third parties. • No warranty: The app and services are provided "as is" and "as available". To the maximum extent permitted by law, we do not provide any guarantees regarding availability, performance, or that the app will be free from errors or interruptions. • Limitation of liability: To the extent allowed by law, we are not liable for indirect, incidental, or consequential damages (including lost profits or data) arising from your use of Zawwed. Our total liability to you for any claim related to the app will be limited to the amount you paid to us for the relevant order or service, if any. • App store terms (Google Play and Apple App Store): – These Terms are between you and Zawwed only, not with Google or Apple. – You agree to comply with all applicable Google Play and App Store terms and policies when using Zawwed. – Google and Apple are not responsible for providing any maintenance or support services for Zawwed. – In case of any conflict between these Terms and the applicable store terms, the mandatory store terms will prevail to the extent of the conflict, and the remaining provisions will remain in effect. If any provision of these Terms is held invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.

Contact

If you have questions about these Terms and Conditions, your account, or any order, please reach out to our support team through the in-app Help Center or our official support email.